Fulfilment and e-fulfilment in Belgium: from storage to delivery

E-fulfilment involves outsourcing the entire logistics operation behind an online shop or retail channel: stock storage, order picking, packaging, delivery to the end customer and processing of returns. VPD provides e-fulfilment services for manufacturers and retailers selling large, bulky goods in the Benelux, with daily deliveries of over 2,500 parcels and an NPS of +82.

What is e-fulfilment and when does it make sense to outsource it?

E-fulfilment encompasses every logistics process that takes place after a customer places an order. From reserving stock and picking the correct products to delivery at the desired time and subsequent returns processing. For organisations that process hundreds to thousands of orders every day, this is an operation that requires separate systems, staff and infrastructure.

Outsourcing to a fulfilment partner makes sense as soon as the complexity of the operation exceeds what can be managed efficiently in-house. This is the case with a wide product range, multiple delivery channels, time-sensitive deliveries or a highly seasonal demand pattern. VPD is geared towards that complexity, not one-off shipments.

What does VPD do in your fulfilment operation?

VPD manages the entire supply chain, from the arrival of goods at the fulfilment centre to confirmation of delivery to the end customer. All steps are linked via the VPD platform, giving you insight into stock levels, order status and delivery performance at all times.

Order picking and quality control

For every incoming order, the correct products are picked, scanned and checked before packing. Any discrepancies from the order list are immediately flagged. This systematically reduces the error rate and minimises the risk of return costs due to incorrect shipments.

Delivery and customer experience

VPD delivers more than 2,500 parcels daily in Belgium, Luxembourg and the Netherlands. The end customer automatically receives a text message or email with a 2-hour delivery window and a track-and-trace link. After delivery, the digital proof of delivery is immediately available on the platform.

Returns logistics

Returns are collected, taken back to the fulfilment centre and assessed for condition. Reusable products are restocked. This turns the returns flow into a controlled process rather than an unforeseen burden on operations.

E-fulfilment for the Belux

VPD delivers from an integrated hub network in Brussels, Ghent, Antwerp, Liège and Charleroi. This network covers the entire Belux region and enables daily last-mile delivery in all major cities, including within LEZ perimeters via VPD’s electric fleet.

Why do major players choose VPD as their fulfilment partner?

The choice of a fulfilment partner is not just about capacity. It is about the reliability of delivery, the quality of customer contact and the transparency of operations. VPD demonstrably stands out in these three areas.

The following factors determine the choice of organisations that process large volumes on a daily basis:

An NPS of +82, demonstrably higher than the market average of +50 for logistics service providers
An electric fleet for deliveries in all Belgian LEZ cities
In-house VPD Academy for drivers and fitters, with fixed quality standards for each product type
A single point of contact for each client, with bespoke KPI reporting via the VPD platform
Flexible storage capacity during the day and at night, to handle volume peaks without delays

Would you like to know how VPD can take over your fulfilment operations? Get in touch.

Frequently asked questions about e-fulfilment

Warehousing focuses on storage: goods arrive and are stored until there is demand. Fulfilment encompasses the entire operation surrounding an order: storage, picking, packing, delivery and returns processing. Warehousing is part of fulfilment, not an alternative.

VPD is geared towards organisations that process tens to thousands of orders daily, involving large or bulky goods. VPD’s operations are not geared towards occasional shipments or small parcels. VPD is the right choice for anyone wishing to deliver at scale across the Belux region to a high standard of quality.

Returns are collected from the end customer during a scheduled delivery run, taken back to the nearest VPD hub and either re-booked or forwarded to the client. The returns process is an integral part of daily operations, not a separate procedure.

E-fulfilment is fulfilment for online shops and e-commerce channels: the complete logistics process from storage to delivery and returns, tailored to the order volumes and delivery times that online consumers expect. It differs from traditional warehouse management through its direct link to ordering platforms and its focus on customer satisfaction at the point of delivery.

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