NPS 80

Companies that excel in customer orientation reap the benefits. As a logistics partner, we have a significant influence on customer experience, and VPD is fully aware of this fact. So much so that we have made our Net Promoter Score our main indicator.

We do not see our Net Promoter Score as just a number, but as a confirmation of the efforts we provide to offer your customers the best possible experience. An NPS score of +50 is already exceptional, and only a minority of companies can boast such a figure. This is why our entire team is extremely proud of our score of +80!

Discover below some examples of our services to get a better idea of the range of possibilities we offer. You can also read testimonials from our loyal customers about their experience with VPD.

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What is NPS?

What is NPS?

The Net Promoter Score (NPS) is a widely adopted technique to assess customer satisfaction. This method asks customers to express, on a scale of 0 to 10, their likelihood of recommending the company to their relatives, friends, or colleagues. Through a standardised formula, low scores are subtracted from high scores, resulting in a single score: the NPS. This score ranges from -100 to +100, thus providing a clear measure of customer loyalty.

2,000 customers per month

Customer satisfaction is of paramount importance to VPD. This is why we invite every customer to participate in our post-delivery NPS survey, to evaluate our services on several criteria such as delivery punctuality, friendliness of the delivery person, quality of the installation, and more. Each month, about 2,000 customers, representing nearly 20% of our total customer base, share their feedback through this survey. We welcome positive feedback with enthusiasm and take constructive criticism to heart, using it as a lever for improving our operations.

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