Our slogan is "First in last mile delivery", which is why at VPD, we focus on speed, efficiency, precision, sustainability and excellent service. These are some key elements that are critical to the customer experience.
VPD handles shipments directly from your company to your customers. We provide a customer experience that lets your clients know that they are important. We create efficient routes, anticipate fluctuating volumes and predict delivery in real time. Our delivery teams, support services and management are dedicated to your business.
Last mile delivery is the last part of a delivery process, where the goods reach the end user and their final destination. These last kilometers are crucial, and a determining factor for customer satisfaction with their order.
ECOLOGICAL TRANSPORT
While the demand for goods transport continues to increase, the transport sector is subject to increasingly stringent environmental standards. As an innovator in the field, VPD attaches great importance to sustainable mobility.
STRATEGIC HUBS
This is why we are investing in a growing network of strategically located hubs. Depending on your customer's address, we first bring the bicycle to the nearest hub, before deploying the last mile delivery from there. This is a catalyst for maximising the use of electric vehicles. Currently, you can find our hubs in Zellik, Liège, Grand Duchy of Luxembourg, Ghent, Antwerp and Ostend.
SKILLED DRIVERS AND MECHANICS
Our skilled drivers and installers or assemblers can not only deliver your goods but also install them, whether freestanding or built-in. We offer both one-person and two-person delivery options for products of various sizes, allowing you to provide your customers with all delivery options. With the assistance of our drivers and installers or assemblers, everything is ready for use immediately.
More about installation and assembly
STORAGE OF YOUR GOODS
At VPD, we not only handle the transportation of your goods. With our warehouses spread throughout Belgium and a total surface area of 40,000 m², you are also assured of secure storage. Not only shortly before the delivery to your customers, but also for longer periods, we store your goods in the best possible conditions, monitored and perfectly shielded against all possible risks.
ONE-MAN DELIVERY
With the one-man service, our employees deliver your products to the door of the end customer within a period of 24 hours. We provide an excellent customer journey, in which the end customer decides when his or her order can be delivered within two-hour blocks. We guarantee a fast, precise and correct delivery which can be followed live via our Track & Trace system.
TWO-MAN DELIVERY
Need a delivery for large, heavy goods sold in your store or via your webshop?
With our two-man delivery service, we deliver products to the end customer’s desired space. We also carry out floor deliveries with a smile.
As a retailer or manufacturer, collaborating with VPD as your logistics partner makes life easier for you and also saves you a lot of costs.
Maximize your profit with many benefits:
You don't have to invest in expensive transportation means;
You pay per delivery, and you won't have to face hidden costs;
You can track each delivery in real-time via the TMS platform;
You can rely on a single point of contact for each transport, for you and your end customer. So, you don't have to answer questions about transport, and you save time and personnel costs
REAL-TIME TRACEABILITY IN OUR TMS SYSTEM
On our TMS platform, you can find everything about delivery, with or without assembly. Here you can enter your orders directly so that they are scheduled, the most optimal routes are calculated, and the final delivery and/or assembly can be tracked in real-time. This way, you are aware of when your items will be delivered.
TRACK & TRACE FOLLOW-UP
Your customers can also see when their ordered products will be delivered to their home or to a store nearby for them to pick up themselves. Your customers are continuously informed via email and SMS, with a track-and-trace code that allows them to see and determine on which day and in which time frame their ordered products will be delivered and, if necessary, assembled. This way, your customer knows what to expect and when they should stay home, and you have more assurance that the delivery will be carried out on time.
Thanks to our many efforts, VPD is extremely proud to have achieved an excellent NPS score of +80. This key metric is a practical manner to evaluate our customer satisfaction. And considering a +50 NPS Score is already exceptional, our teams can really be proud to have reached this fantastic score of +80!
Would you like to receive more information regarding last mile delivery or warehousing?
We would be delighted to sit down and brainstorm with you!
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