A Tuesday at VPD: a group of sixteen people gathers for a VPD Academy training that prepares them for a new stage in their career. All are newly hired, including seasoned drivers as well as enthusiastic beginners. The goal of the day is clear: to train drivers and their assistants for a first delivery at a client's place, according to VPD's quality standards.
Professional and customer-oriented
The three-hour training offers a comprehensive overview of all aspects of the job: eco-friendly and courteous driving, correct handling and protection of goods, up to the perfect delivery at the client's place, with a photo for proof of delivery.
Special attention is given to contact with the client. This starts with a phone call 30 minutes before arrival. If no one answers, if no one is at home, or if there is no parking space, the importance of immediately contacting back-office colleagues is emphasized.
Do's and don'ts based on personal experience
Thanks to his vast personal experience, Morad clearly explains the expectations. His presentation is dotted with concrete examples, supported by illustrative photos showing the do’s and don’ts. Morad's accessible style makes the information understandable for everyone, whether they already have experience in the field or are taking their first steps.
A new assistant:
“Everything is explained from A to Z, so I really feel ready to start. And in case of trouble, they are always there to help me.”
Back-office support
As soon as the drivers have loaded their goods, they are responsible for the proper delivery. However, they are never alone: thanks to a user-friendly app, they receive all the information regarding the client and products to be delivered, as well as additional information such as the client's indicated floor, the presence of a staircase or an elevator, etc.
If something goes wrong or does not go as planned, the driver is expected to contact the back-office employees. They immediately get in touch with the client to find a suitable solution.
Morad speaks from experience: sometimes, upon arrival, there is no parking space nearby, the elevator is too small for the goods, or the client wishes to return goods although it was not planned. Every possible situation is discussed in detail, with always the same directive: contact your colleagues, they will help you!
Ready for departure!
Participants listen attentively, ask questions, and actively participate. At the end of the training, the sixteen attendees sign the rules and receive their badge as proof of successful training. Only at this moment are they allowed to enter the company and are ready to hit the road for VPD and its clients!
An experienced driver:
"I have a lot of experience as a driver. Yet, I find this training very interesting: everything is done to protect everyone involved, not just us as drivers, but also the clients and the company."