Proud of the journey we’ve taken, ambitious about the future ahead
Traditions are meant to be honored, especially during this time of year. That is why our 2025 retrospective could not be omitted. The past year was once again marked by important progress, allowing us to continue growing with — and thanks to — our customers. Together, we keep building a strong relationship of trust, while maintaining an uncompromising commitment to service excellence and quality.
Hubs
Our growth is reflected, among other things, in the opening of two new hubs: one in the southern outskirts of Brussels and one near Charleroi. This brings our total to seven hubs, strategically spread across the country, bringing us closer to our customers than ever before.
Our expanding hub network represents far more than infrastructure alone. Each location has been carefully selected to optimize the organization of the first mile, middle mile, and last mile.
Every day, our teams depart from these hubs with deliveries prepared down to the smallest detail. The closer we can start to the customer, the faster and more sustainable the delivery becomes. This is how we continue to build the future of sustainable urban logistics.
Sustainable and Green
We have also made further progress in terms of sustainability. Around 70% of our deliveries are now carried out using electric vehicles, and this figure is expected to rise to 90% next year. To achieve this, we continue to renew our fleet on an ongoing basis. In addition to electric vans, we also deployed more electric trucks in 2025.
The Specialist in Large Home Appliances
In addition to furniture — which remains our core business — we are increasingly recognized as the specialist in the delivery and installation of large home appliances. Whether for B2B, B2C, or D2C, our high-quality and transparent services are convincing a growing number of companies. ATAG, Beko, Electrolux, Haier, Krëfel, Miele, Samsung, and Whirlpool have already placed their trust in us, and in 2026 we will also welcome BSH (Bosch und Siemens Hausgeräte).
Customer Satisfaction
We are naturally proud of this list of partners, while fully aware that trust must be earned every single day. Fortunately, our continuous efforts in quality, service, and customer focus are paying off. Once again this year, we are pleased to report an excellent NPS score of 82. When it comes to customer satisfaction, we make no compromises — only the highest standards are good enough.
These results are also reflected on our Google page, where we are rated 4.5 stars. More than 2,500 customers have already left a review, and this number continues to grow every day. Reading so much positive feedback is extremely rewarding. And when a less favorable comment does appear, we use it as an opportunity to improve.
Flexibility and Consistency
Spring, summer, autumn, winter, weather conditions, Black Friday, Christmas, New Year, sales, promotions… we fully understand that our customers’ sales volumes are not constant. Managing these fluctuations is a real challenge. Yet our customers expect the same short lead times and outstanding service throughout the year — regardless of volume. The difference between peak and low periods can be as high as 50%.
Thanks to clear agreements, smart planning, the extra commitment of our own employees, and the use of reliable subcontractors — who are trained and supported through our in-house VPD Academy in exactly the same way as our own teams — we succeed in meeting these expectations. The result? Consistent lead times and quality all year round.
It is clear that we did not stand still in 2025, and we certainly will not do so in 2026. It is thanks to the unwavering commitment of every employee that 2025 became such a successful year.
We would also like to sincerely thank you for your trust and collaboration in 2025. Rest assured: in 2026, we will continue to go the extra mile — the last mile — for you.