From transport to a complete solution

The furniture market is evolving rapidly. Online sales are growing, deliveries are becoming more complex, and customers expect more flexibility than ever before. Floor deliveries, on-site installation, removal of old furniture, real-time tracking… Today, these are no longer added extras, but basic expectations. 

At VPD, we translate this reality into well-designed logistics solutions. We engage from the outset and tailor our services to your sales model as well as your customers’ needs. From delivery via a central warehouse to direct B2C delivery — with or without installation — we manage the entire logistics journey.

Flexibility as a foundation 

No two furniture retailers are the same. That’s why we don’t believe in standardised solutions, but in tailor-made logistics. At the start of every partnership, we analyse your needs: 

• how and where do you deliver? 
• what level of service does your customer expect? 
• how important are returns and exchanges? 
• what role does installation play in the overall experience? 

Based on this, we build a flexible model that grows with your business. We deliver to upper floors, with or without an external lift, remove old furniture and organise efficient return flows through our hubs. Fast decision-making is part of our DNA. 

One point of contact, total control 

With VPD, you benefit from a single, central point of contact focused on customer satisfaction. Using clear KPIs — such as on-time delivery, NPS and customer feedback — we continuously monitor service quality. 

Through our TMS platform, every delivery can be tracked step by step. Both you and the end customer stay fully informed: from scheduling to arrival, including post-installation feedback. Transparency is not an add-on, but a core pillar of our service. 

People make the difference 

Furniture transport and installation require far more than a vehicle. Technical expertise, attention to detail and respect for both the product and the customer are essential.

That’s why we invest heavily in our people. Our drivers and installers receive in-house training at the VPD Academy, where they work according to strict quality and safety standards. Installation techniques, handling, customer communication and operational processes are all part of this training. 

Our teams are your brand ambassadors in the customer’s home. They ensure every piece of furniture is installed correctly and every delivery is completed professionally. 

Sustainable and future-focused

Sustainability plays an increasingly important role in logistics. Thanks to our network of hubs across Belgium, we reduce unnecessary mileage. We also actively invest in low-emission — and where possible zero-emission — deliveries. This allows us to combine operational flexibility with a reduced environmental footprint. 

A service that leaves a lasting impression

Delivery and installation largely determine how customers perceive your brand. At VPD, our mission is to make that experience positive, smooth and worry-free.

✔ Transport tailored to your customer 

✔ 98% of deliveries completed within the agreed time slot 

✔ Technically trained installers 

✔ One dedicated point of contact 

✔ Full transparency

This is furniture logistics the way it should be. 

First in last mile delivery 

At VPD, we believe the last mile is just as important as the first. By partnering with us as your experienced logistics provider, you not only increase customer satisfaction, but also strengthen your market position.  

Curious to discover how we can optimise your logistics? Get in touch with us and let’s turn your challenges into solutions.